Refund and Cancellation

Effective Date: 13/10/2024

Thank you for shopping with Furncraze.com. We want you to be completely satisfied with your purchase. Please read our Refund and Cancellation Policy carefully.

Cancellation Policy

1. Order Cancellation: You may cancel your order within [insert number of hours/days] of placing it. To cancel your order, please contact our customer service team at furncraze@gmail.com. If your order has already been processed or shipped, we may not be able to cancel it.

Cancellation Fees: 10%

Return Policy

1. Eligibility for Returns: We accept returns of unused and unopened items within 7 days from the date of delivery. Items must be in their original packaging and condition.

2. Non-Returnable Items: Certain items, such as custom or personalized orders, cannot be returned unless they are defective.

Return Process

1. Initiating a Return: To initiate a return, please contact our customer service team at [insert contact email or phone number]. We will provide you with instructions on how to return your item.

2. Return Shipping Costs: Customers are responsible for return shipping costs unless the return is due to our error (e.g., defective or incorrect item).

Refunds

1. Refund Processing Time: Once we receive your returned item, we will inspect it and process your refund within 15-20 business days. Refunds will be issued to the original payment method used for the purchase.

2. Partial Refunds: We may issue partial refunds for items that are not returned in their original condition or are missing parts not due to our error.

Exchanges

• Exchanges for Defective Items: If you receive a defective item, please contact us within 3 days of delivery. We will arrange for a replacement at no additional cost.

Contact Us

If you have any questions or concerns regarding our Refund and Cancellation Policy, please contact us at:

furncraze@gmail.com

91 – 8618017448

SY. No. 50. Thirumenahalli, Hegde nagar, main road, Jakkur, Yelahanka, Bangalore, 560064

Feel free to customize this policy according to your business practices and consult with a legal professional to ensure it complies with applicable laws.